FAQS FOR TRAVELERS

What is Toureaux?
Toureaux.com is a platform for tour guides, experience hosts, and travelers. The way it works is similar to other online marketplaces. 

Travelers can find and book experiences like wine tastings and cooking classes, or local guides to show them all of the best sights and hidden foodie spots.

Group experiences are social, so visitors will get the chance to meet other travelers. Guides may also offer private tours. No matter what, each and every host strives to offer the most unique and memorable experience.

Read more about our mission to connect travelers with local guides and experiences that they’ll never forget by clicking here.

How can I book a tour or experience?
To book, simply click on the experience that interests you and click "Request to Book". From there, you'll be able to create an account and message the host to request a specific date and time.

How do I pay?
All payments are done online. Once you click "Request to Book," you'll be prompted to enter your credit card information. Don't worry, you will only be charged if the host accepts the booking request.

What if a tour guide asks to be paid outside the platform?
We do not allow payments outside of the platform, unless they are for add-ons (entrance tickets, etc.). Please let us know if a guide requests to be paid outside of the platform:  hello@toureaux.com.

What if my travel plans get disrupted? For example, what if my flight gets cancelled?
If your flight gets cancelled, or something else happens that is outside your control you can send us proof of the incident and we will refund you. 

Other questions?
Feel free to shoot us an email: hello@toureaux.com

Are you a tour guide or experience host?
Check out our FAQs for guides and hosts.